Plan
guest services
Our dedicated Guest Services team is here to support you every step of the way on your journey to Mexico. From the moment you begin your adventure until the final farewell, our team ensures a seamless and memorable experience with our signature white-glove service. Whether you need assistance during the event or have questions about Dave & Tim Riviera Maya before purchasing, don't hesitate to reach out to us at any time. We're here to make your experience exceptional.

What’s a Rich Text element?

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Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

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Travel Insurance
Travel Insurance

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Guest Dashboard
Guest Dashboard

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Cancún International Airport & Shuttle Info
Cancún International Airport & Shuttle Info

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Documentation
Documentation
frequently asked questions

PRE-SALE & PURCHASE PROCESS

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When do packages become available?
How are Pre-Sale codes provided?
Can Pre-Sale codes be used multiple times?
What is the Run of House package?
Where are Moon Palace packages?
Where are Venue packages?
What is the purchase process?
Is there a payment plan option?
What happens if I miss a payment on the payment plan?
Why should I consider travel insurance?
Can I pay for this package using multiple credit cards?
Who is considered the lead guest?
What should I do if I’m purchasing a package as a gift for someone?
Can I purchase additional nights to extend my stay?
Are there fees charged in addition to the listed package prices?
How does the waitlist work?
Can I sign up for multiple waitlists?

event Details

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What time do the shows start each evening?
Can I purchase tickets to the shows without purchasing an event package?
Will there be assigned or reserved seating for the shows?
Are there dress codes for the resort or concerts?
How do I receive my event wristband?
Where will the Pool Parties be located?
What is first entry? How will first entry into the venue work?

resort Details

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What is Palace Elite?
If I am already a Palace Elite member how do I purchase an event package?
Does my package include resort credit?
Can I place any room requests or ask that my room be next to my friends’?
Can we check in early to the resort? Will the resort hold our bags if our room isn’t ready?
Does my party need to arrive all together or can we check-in at different times?
What areas of the resort will I have access to?
Is WiFi complimentary?
Can I pay with U.S. currency at the resort?
Do all rooms come with a balcony or patio?
Do I need an outlet converter?
Do resorts offer laundry service?
Guest Services
Guest Services
Children's Packages
Children's Packages
Accessibility
Accessibility
Terms & Conditions
Terms & Conditions

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prohibited items

Please reference the list below for prohibited and acceptable items within the venue. You and your belongings may be searched upon entry. We ask that you respect the resort and your fellow fans – if you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.

NO BUENO:

  • NO Illegal Drugs or Drug Paraphernalia
  • NO Weapons
  • NO Squirt Guns, Toy Guns, or anything else that resembles a weapon
  • NO Outside Food or Beverages
  • NO Fireworks or Sparklers
  • NO Chairs or Furniture
  • NO Resort Provided Towels Allowed in the Venue
  • NO Towels or Blankets Between Front of House and the Stage
  • NO Blankets or Towels Larger than 31 in x 63 in Allowed Inside the Venue
  • NO Coolers, Baskets, or Large Bags
  • NO Glass Bottles or Containers
  • NO Professional Video Cameras including GoPros
  • NO Professional Cameras 
  • NO Drones
  • NO Tripods
  • NO Tents
  • NO Tarps
  • NO Flags or Totems (or anything else that might block someone’s view)
  • NO Umbrellas
  • NO Animals
  • NO Bicycles, Skateboards, Scooters, or personal motorized vehicles, unless it is an ADA approved device
  • NO Jewelry with Spikes or Studs
  • NO Laser Pens or Pointers
  • NO Glow Sticks
  • NO Sky Lanterns
  • NO Kites
  • NO Unauthorized or Unlicensed Vending

Prohibited

NO BUENO:

  • NO Illegal Drugs or Drug Paraphernalia
  • NO Weapons
  • NO Squirt Guns, Toy Guns, or anything else that resembles a weapon
  • NO Outside Food or Beverages
  • NO Fireworks or Sparklers
  • NO Chairs or Furniture
  • NO Resort Provided Towels Allowed in the Venue
  • NO Towels or Blankets Between Front of House and the Stage
  • NO Blankets or Towels Larger than 31 in x 63 in Allowed Inside the Venue
  • NO Coolers, Baskets, or Large Bags
  • NO Glass Bottles or Containers
  • NO Professional Video Cameras including GoPros
  • NO Professional Cameras 
  • NO Drones
  • NO Tripods
  • NO Tents
  • NO Tarps
  • NO Flags or Totems (or anything else that might block someone’s view)
  • NO Umbrellas
  • NO Animals
  • NO Bicycles, Skateboards, Scooters, or personal motorized vehicles, unless it is an ADA approved device
  • NO Jewelry with Spikes or Studs
  • NO Laser Pens or Pointers
  • NO Glow Sticks
  • NO Sky Lanterns
  • NO Kites
  • NO Unauthorized or Unlicensed Vending

allowed

BUENO:

  • Reusable Water Bottles
  • Carabiner (Attach your water bottle to your belt loop for hands-free dancing!)
  • Reef Safe Sunscreen
  • Chapstick
  • Ear Plugs
  • Hats
  • Sunglasses
  • Portable Phone Chargers
  • Personal towels or sarongs smaller than 31 in x 63 in
  • Purses or Fanny Packs
  • Cameras (non-professional, digital, polaroid, disposable and film)
  • Cash for Tips (Both USD and MXN are accepted!)
  • Hair Ties
  • Light Sweater
  • Sweat Lighter
  • Flip Flops or Sandals
  • Chewing Gum/Mints
  • Insect Repellant 
  • Biodegradable Glitter
  • Empty Stomach (enjoy the venue food!)
  • Good Vibes
Prohibited

BUENO:

  • Reusable Water Bottles
  • Carabiner (Attach your water bottle to your belt loop for hands-free dancing!)
  • Reef Safe Sunscreen
  • Chapstick
  • Ear Plugs
  • Hats
  • Sunglasses
  • Portable Phone Chargers
  • Personal towels or sarongs smaller than 31 in x 63 in
  • Purses or Fanny Packs
  • Cameras (non-professional, digital, polaroid, disposable and film)
  • Cash for Tips (Both USD and MXN are accepted!)
  • Hair Ties
  • Light Sweater
  • Sweat Lighter
  • Flip Flops or Sandals
  • Chewing Gum/Mints
  • Insect Repellant 
  • Biodegradable Glitter
  • Empty Stomach (enjoy the venue food!)
  • Good Vibes
allowed
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