January 20-23, 2027
Moon Palace
Riviera Maya, MX
Moon Palace
Riviera Maya, MX
January 20-23, 2027
Moon Palace
Riviera Maya, MX
Moon Palace
Riviera Maya, MX
Last Updated: April 20, 2026
This Purchase Policy (“Purchase Policy” or “Policy”) applies to all purchases made on the websites, subdomains, ticketing websites and mobile applications operated or licensed by 100X, LLC d/b/a 100x Presents and its affiliates (collectively, “100x,” “we,” “us,” or “our”), including 100xhospitality.com and any event- or program-specific site we operate (collectively, the “Site”). This Policy governs the purchase, possession, and use of all products and services we sell, offer, or fulfill, including event tickets, VIP ticket packages, travel packages, activations and experiences, transportation products, and merchandise (each a “Product” and collectively “Products”).
Please also review our Privacy Policy, which describes how we collect, use, disclose, and secure personal information, and our Terms of Use, which govern your use of the Site. If you have any questions, please contact Guest Services.
By purchasing any Product through the Site, you agree to be bound by this Policy and by any additional terms and conditions imposed by the applicable third-party provider of the event, venue, accommodation, transportation, or other service (collectively, “Suppliers”), whether or not we have disclosed those additional terms to you. Supplier terms may include, without limitation, age restrictions, identification requirements, conduct rules, and cancellation policies that are more restrictive than ours.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to make purchases through the Site. You agree that you are responsible for all arrangements and purchases made via your account and are financially responsible for all such purchases. We are not a joint venturer, partner, or agent of any Supplier. If you are making a purchase on behalf of another person, this Policy also applies to that person, and it is your duty to inform them of it. You shall use the Site solely to make legitimate purchases for yourself or for another person for whom you are legally authorized to act.
For certain events, children seventeen (17) years of age or younger may attend only if accompanied by their parent or legal guardian (with valid proof of such) at all times. Certain venues, accommodations, or events may impose higher minimum age requirements. Please review all Product details prior to purchasing; no refunds or exchanges will be available for erroneously purchased Products. Occupancy and group-size limits stated in a Product description are strictly enforced.
Our Products fall into the following categories. Some sections of this Policy apply only to certain categories; where a section is category-specific, it is marked accordingly.
Revocable licenses to attend a specific event we produce, co-produce, or for which we have been appointed as an authorized seller. Event Tickets may include general admission, reserved seating, camping, parking and single-day or multi-day passes.
Event admission bundled with one or more premium amenities, which may include premium viewing, hospitality areas, early entry, parking, commemorative items, food and beverage, artist experiences, or other benefits described in the Product listing.
Event admission bundled with hotel, camping or resort accommodations and, where specified, transportation, ground transfers, meals, or other travel-related components. Travel Packages are fulfilled in part by third-party Suppliers.
Curated programming we produce at venues, resorts, or destinations, which may include hospitality activations, pre- and post-show experiences, shuttle-based programs, multi-day destination programming, and similar offerings.
Shuttle, transfer, and other transportation services sold independently or bundled with another Product.
Physical goods offered through the Site or at an event.
When purchasing through the Site, you are limited to a specified number of Products per event or program. This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair buying practices. If you would like to purchase more than the posted limit, please contact Guest Services. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published limits. If you exceed or attempt to exceed the posted limits, we reserve the right to cancel, without notice, any or all orders and Products, in addition to prohibiting your purchasing abilities. Products cancelled due to violating the posted limit may be refunded at face value, excluding fees. This includes orders associated with the same name, email address, billing address, credit card number, or other information.
Except to the extent permitted by applicable federal, state, or local law, statute, regulation, or ordinance, no element of your purchase may be resold or offered for resale without our prior written consent, which may be withheld, conditioned, or delayed. Any resale in violation of this Policy or applicable law will invalidate your purchase and revoke any license granted. Unlawful resale or attempted unlawful resale of any Product, including counterfeit or copy of tickets, wristbands, or credentials, is grounds for seizure and cancellation without compensation. Products may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is given by us.
Any Product that includes admission to an event constitutes a revocable license to attend that event, and admission may be refused. You and other members of your party may be required to follow rules, policies, protocols, terms, and conditions of the event (“Event Rules”) put in place by the applicable local, state, or federal government, the venue owner or operator, the event organizer, or us. You agree to comply with all Event Rules. We will not issue any refunds if you are denied access to or ejected from an event for failure to follow the Event Rules.
The method by which you redeem your Product, receive credentials, or access event or travel elements will be communicated to you at the time of purchase or prior to the applicable event or experience, and may include digital delivery, will-call pickup, registration through a guest dashboard, or other methods we designate. For Products where we provide a guest dashboard (which may apply to VIP Ticket Packages, Travel Packages, and certain Activations and Experiences), you must register yourself and any guests during the period allotted to you. For all Products that include admission to an event, you must present proper identification for yourself and any guests upon arrival. If you fail to complete any required redemption, registration, or identification step, we may, at our sole discretion and without refund or other compensation, refuse admission or refuse to provide credentials.
You and your guests must be physically present to receive credentials. No other person may retrieve credentials on your behalf, and you may not receive credentials on behalf of your guests. Where a guest dashboard or guest registration process applies to your Product, guest names must be submitted by the deadlines stated for the applicable event or program. Name changes or additions after the posted deadline may be subject to a fee disclosed at the time of request, and in some cases may not be permitted.
The terms in this Section 4 apply only to Travel Packages and any other Product that includes hotel accommodations, air travel, or ground transportation provided by a third-party Supplier.
A VALID PASSPORT IS REQUIRED FOR TRAVEL OUTSIDE OF THE UNITED STATES AND FOR MOST ENTRY POINTS WHERE OUR INTERNATIONAL EVENTS TAKE PLACE. IF THE EVENT IS OUTSIDE OF THE UNITED STATES, PLEASE BE SURE YOU HAVE A VALID PASSPORT PRIOR TO PURCHASE. NO REFUNDS OR EXCHANGES WILL BE AVAILABLE IF YOU ARE UNABLE TO TRAVEL FOR ANY REASON, INCLUDING INABILITY TO OBTAIN TRAVEL DOCUMENTATION.
You are solely responsible for obtaining and carrying a valid passport, visas, immunization records, and all other documents required by applicable government regulations when traveling. We are not responsible for lost payments made toward your purchase if a visa or other required documentation is not issued to you.
Accommodations included in a Travel Package are provided to us by third-party Suppliers. We make no representation or warranty as to the hotel, its rooms, bedding, or location, or as to any restrictions placed on the use or occupancy of the hotel or the rooms by the providing hotel or applicable law. All reservations are subject to substitution of a hotel of equal rating and/or price. Hotel star ratings outside the United States are assigned by the country and may differ from U.S. ratings. Hotel ownership and flag names may change before your trip.
You agree to abide by all hotel policies and laws, and to contact the hotel directly with any questions concerning those policies prior to travel. Certain hotels have minimum age requirements. The hotel will require a valid passport upon check-in and a credit card or cash deposit to cover incidentals incurred during your stay. Such deposit is separate from any payment received by us for your Travel Package purchase.
You and members of your party may be required to sign additional documents in connection with hotel or other accommodations. You agree to execute and deliver all such documents reasonably necessary for your purchase to be fulfilled. In case of your refusal or failure to do so within the time period required by us, you hereby nominate, constitute, and appoint us as your true and lawful attorney-in-fact, irrevocably, to execute and deliver all such documents and instruments in your name and on your behalf. If you fail or refuse to execute such documents and we elect not to execute them on your behalf, we reserve the right, without refund of any portion of the price paid or other compensation, to cancel your purchase or to refuse admission to or eject any person from any applicable facility or event.
Mexico residents and citizens will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the hotel. Citizens and residents of countries other than Mexico who do not provide their passport and immigration card upon check-in are subject to a 16% added VAT tax, charged as an incidental to the credit card provided to the hotel.
Unless expressly stated in writing, airline and ground transportation reservations are not included in your Travel Package. You will not be entitled to a refund if you are unable to use your Travel Package due to any failure to procure appropriate transportation or any disruptions to your travel plans.
If we offer airline tickets as part of your Travel Package, all airline reservations must be paid in full at the time of booking and are subject to the policies of the applicable air carrier and governmental regulations. You are solely responsible for reviewing and verifying all information on any travel documents you receive from us, and for contacting us immediately if changes or corrections are required.
You agree to provide all relevant travel information required by us in a timely manner, including airport information, flight numbers, delays, rescheduling, and any other travel-related delay. If you fail to provide this information by the applicable deadline or within a timely manner as determined by us in our sole discretion, you may experience delays in your accommodations and transportation, including check-in times and shuttle pick-up and drop-off.
We recommend that you purchase travel insurance for your Travel Package. Unless specifically noted, travel insurance is not included in the cost of your purchase and an additional charge will apply. Travel insurance may cover certain interruptions to your travel plans (medical, deaths, and similar events) that would not entitle you to a refund under this Policy. If you cancel or interrupt your travel for any reason, your purchase is not refundable (unless otherwise agreed to in writing), and our and any third-party Suppliers’ cancellation penalties will apply, potentially resulting in the loss of up to the full cost of your purchase and related costs.
The purchase of travel insurance is not required to purchase any Product offered by us. We have an arrangement with Wanderwell to offer travel insurance, which you may purchase directly from Wanderwell. Our employees are not qualified or authorized to answer technical questions about benefits, exclusions, or conditions of any insurance offered, nor to evaluate the adequacy of any prospective insured’s existing coverage.
While a Product may include access to a category of location in a particular venue, we do not guarantee specific rows or seat numbers. The category of location is provided to us by the venue and may not be a specific description of the location. Any seating maps provided are representative of a venue’s layout and are subject to change at any time. We will not issue refunds if the seating map is updated, if additional seats or rows are added, or if seats change because of a venue change after your purchase.
Package elements including hospitality areas, premium viewing locations, artist experiences, commemorative items, and food and beverage offerings are subject to availability, weather, venue configuration, and production requirements, and may be substituted with elements of comparable value at our sole discretion. Substitution of an element does not entitle you to a refund.
All prices are stated in U.S. Dollars. We accept several methods of payment including American Express, Visa, Mastercard, and Discover. If you are making a purchase from outside of the United States on a U.S. credit card, your bank may convert the payment amount to your local currency and charge a conversion fee. Products purchased on the Site are typically subject to a per-Product service fee and a per-order processing fee, which will be displayed in the total price. We collect tax as required by state and local laws and may display the tax separately or include it in the total service fee. You are responsible for paying any charges, fees, duties, taxes, and assessments not included in the total fee, regardless of when or by whom they are levied. If such taxes are not collected directly from you by the taxing authority and paid by us, they shall be immediately due and payable by you to us upon demand. You shall reimburse us for any charges, fees, duties, taxes, assessments, penalties, or interest paid by us with respect to the foregoing. Shipping or delivery charges are calculated based on delivery location and method and may include a profit to us.
If you have made a purchase as part of a payment plan or schedule, you agree that the credit card on file will be charged for the amounts and on the dates set forth in the payment schedule outlined during your purchase process. If that credit card expires, is invalid, is deleted, or is otherwise not capable of effecting payment on a scheduled date, we will send an email notice, and you will have a period of three (3) days to make the payment. If we do not receive payment within that period, your purchase will be deemed cancelled and all prior amounts will be forfeited and non-refundable. Once your initial down payment is received, the price of your purchase will not change. Payment plans are subject to the Truth in Lending Act; although you will not be charged any interest, you will be charged a fee as stated during the purchase process. You authorize us to process payment of the balance in accordance with the payment plan.
Our prices are deemed final once your order is confirmed. After confirmation, if the price of a Product included in your purchase increases before the event, you will not be charged for the difference, and if the price decreases, you will not be given a refund or upgrade. Errors in pricing may occur; in the event of any such error, we reserve the right to cancel your purchase with a full refund and may permit you to buy at the correct price. If your order has not been confirmed in writing, your order may be subject to cancellation.
Your order is confirmed when we send you a confirmation in the form of a confirmation page or email. If you do not receive an order confirmation after submitting payment information, or if you experience an error or service interruption after submitting payment information, it is your responsibility to confirm via your account whether your order has been placed. Only you may be aware of problems that occur during the purchase process. We are not responsible for losses (monetary or otherwise) if you assume an order was not placed because you failed to receive confirmation.
Non-headline event acts, guests, support acts, and undercards (each an “Event Act”) may perform with or before headlining performers. Event Acts and festival performers are subject to change or cancellation at any time without notice. No refund will be owed if an Event Act or festival performer is changed or cancelled. Headliners may be individuals or bands; if one or more members of a band is unable to perform but the band plays the event, no refund will be owed.
Occasionally, events are cancelled in whole or in part, postponed, rescheduled to a different date or a materially different time, or moved to a different venue. If an event is cancelled, and subject to applicable law, we may issue refunds or other forms of credit depending on the circumstances of the affected event and your ability to use the elements of your Product. For example, you may receive a refund for the ticket portion of a Travel Package but not for the hotel accommodation portion or any other elements you have used or are still able to use.
If an event is postponed, rescheduled, or moved, your Product (including any add-ons or upgrades) will remain valid in most cases, and no further action on your part will be required. Most of our events span multiple days; if one day of an event is affected (for example, by weather) and the event as a whole is not cancelled, no refunds will be provided. Any refund or credit policy is determined on an event-by-event basis and may be subject to limitations. If we approve refunds or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. If your event is cancelled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, credit, or exchange procedures. For exact instructions, please check the event information on the Site and in your account, or contact us.
Other than hotel accommodations booked with your Travel Package, we will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled, postponed, rescheduled, or moved event, including airfare and other forms of transportation.
UNLESS OTHERWISE NOTED IN WRITING AT THE TIME OF PURCHASE, ALL SALES ARE FINAL, NON-TRANSFERABLE, NON-REFUNDABLE, NON-EXCHANGEABLE, AND NOT REDEEMABLE FOR CASH. IF YOU FAIL, FOR ANY REASON, TO MAKE A PAYMENT, WE MAY VOID YOUR PURCHASE AND YOU WILL NOT RECEIVE A REFUND. THERE ARE NO REFUNDS OR EXCHANGES FOR ILLNESSES, EMERGENCIES, OR ANY OTHER UNEXPECTED CIRCUMSTANCES AFFECTING THE EVENT OR YOUR ATTENDANCE AT THE EVENT.
For certain purchases you may be eligible to submit a name change; if applicable, this will be communicated to you at the time of sale and may be subject to a fee. We shall not be obligated to provide you with your Product (or any element of it) until we have received full and timely payment of the total fee owed. We are not responsible for lost, stolen, or damaged tickets or credentials. Please confirm all details of your purchase prior to completing the sale. Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, may result in additional costs.
If any portion of your Product is eligible for a refund, we will issue a refund of the price you paid, any service fees, and any add-ons or upgrades, less the value of any elements of your Product that you used or were able to use. Refunds are processed to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card. If your card number has changed but is for the same account, the refund will be processed to that account. If there is an account with an outstanding balance owed to us, we reserve the right to hold all refunds for that account until no balance remains. If a refund is processed in error or exceeds the original amount paid, we reserve the right to recharge the original method of payment. We may occasionally offer Products at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. All merchandise purchases are final, and there will be no refunds, exchanges, or credits for merchandise purchases. For travel insurance refunds, please contact the insurance provider.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner regarding Products you purchased. You will not contact us to seek a refund or exchange from us when we are prohibited from providing one, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase Products from the Site. If you initiate a chargeback, your Products are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and from any person who accesses any associated online account or credit card or who otherwise breaches this provision. If we prevail on any chargeback you initiate, you agree to reimburse us for our attorneys’ fees, time, costs, and expenses in rebutting the chargeback and to pay any damages we suffer because of your chargeback dispute. We reserve the right to report fraudulent chargebacks to authorities.
All information on accounts and orders must be valid and is subject to verification. Orders are subject to credit card approval and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders placed or attempted to be placed using an account with information that is false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder (including name, address, email address, phone number, IP address, or other account or billing information), are subject to cancellation at any time. If your order is cancelled for any of these reasons, we may sell your Product to another customer without further notice.
When ordering Products via the Site, please use only one browser window when you look for a Product and place an order. Using multiple browser windows could result in losing your Product, errors during the purchase process, or timer expiration.
We make no representations or warranties concerning the condition of any venue where an event is to take place or the venue’s suitability for any particular purpose, and you accept the venue “as is.” You may be relocated to an alternative seating location in the sole discretion of us or the venue, and no such relocation shall entitle you to a refund, make-good, or other remedy if you are relocated to a comparable seating location in the venue.
Objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during, and after the performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the Product is issued, whether occurring before, during, or after the event, and you waive any claims for personal injury or death against us, management, facilities, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
An inherent risk of exposure to communicable diseases or illnesses exists in any place where people gather. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness, including exposure to COVID-19 or any other bacteria, virus, or pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after your Product, and regardless of how caused or contracted, and you hereby waive any and all claims and potential claims against us and any companies affiliated with us relating to such risks, hazards, and dangers.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE, THE RELEVANT ARTISTS OR ACTS, AND ANY OF OUR OR THEIR DIRECTORS, OFFICERS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, OWNERS, MEMBERS, EMPLOYEES, AFFILIATES, OR OTHER REPRESENTATIVES (COLLECTIVELY, THE “RELEASEES”) WILL NOT BE LIABLE FOR, AND YOU HEREBY RELEASE THE RELEASEES FROM AND AGREE NOT TO SEEK ANY CLAIM OR RELIEF (INCLUDING INJUNCTIVE OR OTHER EQUITABLE RELIEF) INVOLVING, LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE OR ANY PRODUCT, INCLUDING INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT, OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF THIRD PARTIES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART IN ANY JURISDICTION, THEN IN NO EVENT SHALL THE TOTAL LIABILITY OF THE RELEASEES TO YOU FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, DIRECTLY TO 100X FOR THE CORRESPONDING PRODUCT. UNLESS OTHERWISE PERMITTED BY LAW, NO ACTION ARISING OUT OF OR RELATING TO THIS POLICY OR THE TRANSACTIONS IT CONTEMPLATES MAY BE COMMENCED AGAINST US MORE THAN 12 MONTHS AFTER THE BASIS FOR SUCH CLAIM COULD REASONABLY HAVE BEEN DISCOVERED.
You agree to comply with all applicable Event Rules. We reserve the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct management deems inappropriate or disorderly, who uses vulgar or abusive language, or who fails to comply with the Event Rules. Breach of Event Rules will terminate your license to attend the event without refund. Any Product that includes admission to an event constitutes a revocable license, and admission may be refused.
You agree that any event for which you purchase a Product is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy regarding your actions or conduct at the event. You grant permission to us, the event organizers, the event venue, our partners, licensees, and assigns, including our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of or at the event (whether before, during, or after the performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from or compensation to you or anyone acting on your behalf.
You and your belongings may be searched on entry to an event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (including artificial noisemakers), bundles, and containers.
ALL PRODUCTS, GOODS, AND SERVICES PROVIDED IN CONNECTION WITH A PURCHASE OR AN EVENT ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING AS TO HABITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OR TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
You acknowledge that by purchasing a Product and/or attending any event and/or using any corresponding amenity, you may be engaging in activities that involve risk of serious injury, including permanent disability and death, property loss, and severe social and economic losses. These risks include those caused by or in connection with (a) the actions, inactions, or negligence of any third party, participant, volunteer, performer, guest, or spectator; (b) the conditions of any premises or equipment used; (c) temperature or weather; (d) the condition of other participants or guests; (e) vehicular traffic; (f) offensive language or other vulgar or obscene material or actions; and (g) other risks that are not known or foreseeable at this time.
LOUD MUSIC AND SPECIAL EFFECTS WARNING: Attendees may be subject to extremely loud music and sounds, as well as strobe, hydro, pyrotechnic, animatronic, fireworks, lighting, and other special effects, including flashing lights, rapidly changing or alternating images, the use of fog, haze, or smoke with theatrical stage lighting, laser projections, and fireworks. Women who are pregnant and individuals who suffer from certain health conditions, including seizures, light sensitivity, or any other health condition that could be aggravated by these special effects, should consider this warning before entering or remaining on the event premises, as such special effects may cause or induce seizures, diminished hearing or hearing loss, and other health conditions.
ALL THIRD PARTIES, INCLUDING ALL SUPPLIERS, ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF 100X. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH THIRD PARTIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM THEIR ACTS OR OMISSIONS. WE SHALL HAVE NO LIABILITY IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSE BEYOND OUR DIRECT CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSION, DELAY, OR ACT OF ANY GOVERNMENT OR AUTHORITY.
Subject to applicable law, this Policy is governed by the laws of the Commonwealth of Pennsylvania, United States of America, without regard to its conflict of law provisions. You and we expressly consent and submit to the exclusive jurisdiction of the state and federal courts of Pennsylvania, United States of America, for the adjudication or disposition of any claim, action, or dispute arising out of this Policy. You and we hereby waive any and all rights to a judicial determination of any dispute or claim related to this Policy, including the right to trial by jury, and agree to resolve any disputes or claims through binding arbitration. Any dispute or claim relating in any way to the Products or services sold or distributed by us or through us will be resolved by binding arbitration rather than in court, with the following exceptions:
This arbitration agreement is intended to be broadly interpreted and will survive termination of this Policy. The arbitrator, and no federal, state, or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this Policy, including any claim that all or any part of this Policy is void or voidable. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow this Policy as a court would.
To begin an arbitration proceeding, you must send a certified letter requesting arbitration and describing your claim to: 100X, LLC, Two Logan Square, Ste. 550, Philadelphia, PA 19103, ATTN: Legal. You may download the forms located at http://www.jamsadr.com. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules including its Consumer Arbitration Standards of Minimum Fairness. The JAMS Rules are available online at http://www.jamsadr.com or by calling (800) 352-5267. Payment of all filing, administration, and arbitrator fees will be governed by the JAMS rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in Philadelphia, PA. If the location of the arbitration is for any reason held to be unenforceable, the arbitration shall take place in person in the county where you live or at another mutually agreed location.
BY MAKING YOUR PURCHASE, YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. We each agree that the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this specific provision is found to be unenforceable, then the entirety of this arbitration section will be null and void and neither party will be entitled to arbitrate our dispute. If any provision of this Policy is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Policy and shall not affect the validity and enforceability of any remaining provisions.
UNDER CALIFORNIA CIVIL CODE SECTION 1789.3, CALIFORNIA LICENSEES ARE ENTITLED TO THE FOLLOWING SPECIFIC CONSUMER RIGHTS NOTICE: THE COMPLAINT ASSISTANCE UNIT OF THE DIVISION OF CONSUMER SERVICES OF THE CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS MAY BE CONTACTED IN WRITING AT 1625 NORTH MARKET BLVD., SUITE N 112, SACRAMENTO, CA 95834, OR BY TELEPHONE AT (916) 445-1254 OR (800) 952-5210.
For questions about this Purchase Policy or to contact Guest Services, please visit 100xhospitality.com or write to us at 100X, LLC, Two Logan Square, Ste. 550, Philadelphia, PA 19103, ATTN: Legal.
